At Ozzy Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to make your shopping experience as enjoyable as possible. Please review the following guidelines to understand our return process:

1. Eligibility for Returns:

• We accept returns within 7 days from the date of delivery.
• To be eligible for a return, the item must be in new, unused, and in the same condition as when you received it.
• Items that are not eligible for return include:
  • Custom-made or personalized products.
  • Perishable goods.
  • Intimate or sanitary items.
  • Downloadable software or digital products.

2. How to Initiate a Return:

• Contact our Customer Support Team at info@ozzyshop.net to request a return authorization (RA) number.
• You will need to provide your order number and a detailed explanation of the reason for the return.
• Our Customer Support Team will guide you through the return process and provide you with the necessary information.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service and retaining proof of postage for your records.

4. Refunds:

• Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method within 3 business days.
• Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Exchanges:

• If you wish to exchange an item for a different size, color, or product, please contact our Customer Support Team for guidance. Exchanges are subject to product availability.

6. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our Customer Support Team as soon as possible.
• We will arrange for a replacement or issue a refund, as per your preference.

7. Restocking Fee:

• A restocking fee may apply for certain returns, especially for items that require additional processing or refurbishing.

8. Return Address:

• Please contact us for addess

9. Contact Information:

• Customer Support Email: info@ozzyshop.net
• Customer Support Phone: +610417121542

Please review this return policy carefully, and if you have any questions or concerns, do not hesitate to reach out to our Customer Support Team. We are here to assist you and ensure your shopping experience is seamless and enjoyable.

Thank you for shopping with us at OZZY SHOP. We appreciate your business!